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Claypaky e-assist Platform Revamped

Stage Directions • Tools of the Trade • June 15, 2021

Claypaky has created an updated version of its e-assist website. This platform is conceived to be the ultimate gateway to Claypaky technical assistance and features the access to technical documentation of Claypaky products in a fully revamped and modern, easy-to-use layout. Here is an overview of the new e-assist platform from Claypaky:

The new Helpdesk functionality allows you to get in touch with Claypaky technical support team in a very efficient way to ask for simple information, notify of a problem with a fixture, ask for spare part information, and much more. Through the Helpdesk you will have the possibility to send a picture, a pdf, or a video as well in order to support the request. For every ticket created, it will be possible to check its status constantly. The tool will also enable to search, filter, and reorder all the tickets by code, subject, status, and date. Here’s a video overview of the Helpdesk from Claypaky:

The Maintenance Diary allows you to keep records of all the maintenance operations performed on your Claypaky fixtures. No more notes taken here and there that can become easily lost; you will always have access to all your maintenance records at once! Here’s a video overview of the Maintenance Diary:

For all those who had already registered on the Claypaky e-assist website, the registration and login details have been automatically transferred into the new platform and no further action is required to access.

Further information from Claypaky on the e-assist platform: https://e-assist.tech

Further information from Claypaky: www.claypaky.com

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